It came as a surprise to me that a few of my production vSphere and vCenter environments all started exhibiting issues with the vSphere web client.
I tried on every browser, both Windows and Mac, but kept getting this message:
Accompanied by a friendly reminder that the page couldn’t render:
As noted by VMware, this impacts all versions of the Web Client.
Additionally, there is no known resolution, but a few workarounds exist that are detailed below.
- Personally I chose to patch the pepflashplayer.dll for Windows Chrome.
you can find the download at the bottom of this article
While logging in to the vSphere Web Client the flash plugin crashes with the following error:
Shockwave Flash has crashed.
For more information see https://bugs.chromium.org/p/chromium/issues/detail?id=774862
To workaround this issue, use one of these options:
- Download Flash Player 27 Beta, available at http://labs.adobe.com/downloads/flashplayer.html. Release Notes are available at, http://fpdownload.macromedia.com/pub/labs/flashruntimes/shared/air27_flashplayer27_releasenotes.pdfNote: This is a Beta build and used at your own risk.
- Use an older version of Shockwave Flash. For more information see the Additional information section.
- Click Start > run, type appwiz.cpl and click Run.
- Uninstall Adobe Flash Player 27 NPAPI Version 22.214.171.124.
- Download https://fpdownload.macromedia.com/pub/flashplayer/installers/archive/fp_126.96.36.199_archive.zip.
- Extract the fp_188.8.131.52_archive.zip\27_0_r0_159\flashplayer27_0r0_159_win.msi.
- Close FireFox.
- Run the extracted flashplayer27_0r0_159_win.msi.
- Click Start > run, type services.msc and click Run.
- Disable Adobe Flash Player Update Service.
- Open the vSphere Web Client in FireFox.
- Download the attached 2151945_pepflashplayer.7z. [Link at bottom of post]
- Extract the pepflashplayer.dll to the Desktop.
- Open C:\Users\%username%\AppData\Local\Google\Chrome\User Data\PepperFlash\184.108.40.206\ in File Explorer.
- Rename pepflashplayer.dll to pepflashplayer.old.
- Copy the pepflashplayer.dll extracted earlier from the desktop to C:\Users\%username%\AppData\Local\Google\Chrome\User Data\PepperFlash\220.127.116.11\
- Open the vSphere Web Client in Chrome.
- Uninstall the current Adobe Flash Player. For more information, see https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html.
- Download the installer for Adobe Flash Player 18.104.22.168, available at https://fpdownload.macromedia.com/pub/flashplayer/installers/archive/fp_22.214.171.124_archive.zip.
- Extract the flashplayer27_0r0_159_mac.dmg from fp_126.96.36.199_archive.zip\27_0_r0_159\.
- Install Adobe Flash Player using flashplayer27_0r0_159_mac.dmg.
- Disable automatic updates for Adobe Flash Player.